Why are discounts not displayed in the shopping cart?
Shopify discounts are only applied during the checkout process. For that reason, Shopify does not show the discount information or the discounted total amount on the shopping cart page. This is a known limitation of the Shopify Discount system.
To overcome it, we can suggest two different actions.
First, you can display a message on the shopping cart page to warn your customers that the discount will be applied at checkout. You can configure the message, its positions and styling, in the Visual preferences section:
And the message will look like the following:
The styles of the message can be easily tuned from the app preferences.
Second, you can easily skip the cart page and redirect directly to the checkout page with the following option within the Advanced preferences section:
We recommend using both options described to maximize your customers' awareness of the discount feature.
If you need any assistance with the configuration just drop us an email, we will be happy to help.