How can you access the app preferences without my login details?
If you are new to Shopify, you may be mystified when we tune your app preferences after a support request.
The reason is that our app configuration resides in our databases. This is how the Shopify app model works; each app is hosted by its developers, not by Shopify.
This is very convenient as we can tune your app configuration without the need to have been granted access to your store, minimizing the risk of making any undesired changes.