I've been charged before the trial expiration

When you install the app you need to accept the charge. However, you will not be charged until the trial period expires (this is how the Shopify standard trial model works).

When the Shopify system asks you to accept the recurring charge, all information about the charge, the trial and when you will be charged is displayed clearly in your screen:

During the trial period, at the top of the app preferences page, you will also see a message like the following:

If you uninstall the app before the trial period ends, you will not be charged.

You may also receive a notification email from Shopify about your payment. Don't worry, that means that the payment has been approved, but you will not be charged until the trial period ends.

Please note that payments are managed directly by Shopify. It is Shopify, and not us, who charges you, and then transfers our part to us. For that reason, we cannot create or refund charges or control the billing cycle.  We do not have access to your payment data either.