How can you access the app preferences without my login details?

If you are new to Shopify, you may be mystified when we tune your app preferences after a support request.

How can we do that if we don't have access to your Shopify admin? 

The reason is that our app configuration resides in our databases. This is how the Shopify app model works, each app is hosted by their developers, not by Shopify.

This is very convenient as we can tune your app configuration without the need to have been granted access to your store, minimizing the risk of making any undesired changes.