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Troubleshooting

  • The app is not detecting my product images
  • How to fix the product image thumbnails functionality
  • Background colour in the magnified image is different from my store background
  • Cool Image Magnifier compatibility with mobile image slider
  • How can I exclude a image from zooming?
  • What is the Shopify storefront password?
  • The app script is still in my template after the removal of the app
  • I can't close the lightbox, I don't see the close icon
  • The zoom is working only on the first or primary image
  • App auto-configuration on new theme publication
  • Does the Turbo theme performance mode affect the app?
  • Cool Image Magnifier is not working, there's more than one zoom effect active on the store
  • I have high-resolution pictures but they seem blurred
  • How to create a preview link when the store is not publicly available
  • How can I access the app preferences page?
  • I think I've been charged during the trial period
  • Does Cool Image Magnifier modify my theme templates?
  • Is the app script file optimised?
  • How can you access the app preferences without my login details?
  • Will I be double-charged after reinstalling?
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Categories

  • App Features
  • App Subscription
  • Configuration Options
  • Frequently Asked Questions
  • Themes
  • Troubleshooting
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