Frequently Asked Questions
- Does Video Background work on mobile?
- Will the video background slow down my site?
- My video autoplays but sound is not working
- How do I change the video background loading image?
- Which types of videos can I configure using Video Background?
- Can I upload my own videos?
- What is the best size for my video?
- Why is a gradient displayed at the top and bottom of the video?
- How to avoid a video showing black bands
- Can I get a reduced app fee?
- The video takes a few seconds to load
- Can we configure videos from Vimeo or other video services?
- Can I configure more than one Video Background in the same page?
- What is the best resolution for my video?
- Is my customer data protected? What about GDPR or CCTA?
- How does the 'Fast Loading' option work?
- Do I need to know HTML or Liquid to configure Video Background?
- Can I get a trial extension?
- How to use wildcard URLs to display a video in several pages?
- How to place a Video Background differently on desktop and mobile?