Code Black Belt Knowledge Base
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Frequently Asked Questions

  • Does Video Background work on mobile?
  • My video autoplays but sound is not working
  • Which types of videos can I configure using Video Background?
  • Will the video background slow down my site?
  • How do I change the video background loading image?
  • Why is a gradient displayed at the top and bottom of the video?
  • What is the best size for my video?
  • Can I upload my own videos?
  • How to avoid a video showing black bands
  • The video takes a few seconds to load
  • How does the 'Fast Loading' option work?
  • Can we configure videos from Vimeo or other video services?
  • Can I get a reduced app fee?
  • Is my customer data protected? What about GDPR or CCTA?
  • How to use wildcard URLs to display a video in several pages?
  • How to place a Video Background differently on desktop and mobile?
  • What is the best resolution for my video?
  • Can I configure more than one Video Background in the same page?
  • Will Video Background affect my SEO negatively?
  • Do I need to know HTML or Liquid to configure Video Background?
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Categories

  • App Subscription
  • Configuration Options
  • Frequently Asked Questions
  • Themes
  • Troubleshooting
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