Troubleshooting
- My old image is displayed for a second
- My video autoplays but sound is not working
- How to avoid a video showing black bands
- How to get rid of the black bands of my video?
- The video takes a few seconds to load
- Is it possible to make the video partially transparent?
- Does the Turbo theme performance mode affect the app?
- Is the app script file optimised?
- What is the Shopify storefront password?
- Will I be double-charged after reinstalling?
- I've been charged before the trial expiration
- Will Video Background affect my SEO negatively?
- How can I create a staff account for you?
- I think I've been charged during the trial period
- How can you access the app preferences without my login details?
- How to create a preview link when the store is not publicly available
- Does Video Background modify my theme templates?
- My app preferences are not updated